Help?

FAQ's

How can I contact Comfort Lab?

You can reach out to our customer support team in the following ways:

Do you offer any warranties on your products?

Yes, many of our products come with a manufacturer’s warranty. The warranty duration and terms will vary depending on the product. Please refer to the product description for specific warranty information, or contact us for details.

Can I cancel or modify my order after it's been placed?

If you need to cancel or modify your order, please contact us as soon as possible. If the order hasn’t been processed or shipped yet, we can make changes or cancel it for you. Once the order is shipped, we won’t be able to make changes, but you can return the item once it arrives.

What should I do if I receive a damaged or faulty product?

If you receive a product that is damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as soon as possible. Please include photos of the damaged item and your order number when you contact us.

What is your return and refund policy?

We want you to be 100% satisfied with your purchase. If you’re not happy with your product, you can return it within 14 days of receiving it for a full refund or exchange. Please ensure the product is in its original condition and packaging.

Do you offer free shipping?

Yes, Free shipping of all products